FAQ
1. What should I do if I entered the wrong shipping address?
Answer:
If you’ve entered the wrong shipping address, please contact our customer support team immediately. If your order hasn’t been shipped yet, we can update the address for you. Unfortunately, once the order is shipped, we cannot make changes.
2. How long does shipping take?
Answer:
Shipping usually takes 3-7 business days for domestic orders and 7-14 business days for international orders. Delivery times may vary depending on your location.
3. Do you offer free shipping?
Answer:
Yes, we offer free shipping on orders over $50. For orders below $50, standard shipping rates apply.
4. Can I track my order?
Answer:
Yes, once your order is shipped, you will receive a tracking number via email. You can use it to track your package on our website or the courier’s site.
5. Do you ship internationally?
Answer:
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
6. What payment methods do you accept?
Answer:
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Other payment options may be available depending on your location.
7. What should I do if I receive a damaged or defective product?
Answer:
We’re sorry for the inconvenience! Please contact our customer service team within 7 days of receiving the item, and we’ll arrange for a replacement or refund.
8. Can I cancel or modify my order after placing it?
Answer:
If your order hasn’t been shipped yet, you can cancel or modify it by contacting our support team as soon as possible. Once shipped, cancellations or changes are no longer possible.
9. Do you offer discounts or promotions?
Answer:
Yes, we frequently run promotions and offer discounts. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals.
10. How can I contact customer support?
Answer:
You can reach us via email at atnextdrop@gmail.com or use the contact form on our website. Our support team is available Monday to Friday, 9 AM to 6 PM (EST).